Terms of Service

1. About these terms

These Terms of Service apply to all engagements with New Riverbell Pty Ltd unless we agree in writing to alternative terms. Where we provide a written proposal, quote or engagement letter, that document forms part of the agreement between us, and if there is any inconsistency, the engagement document prevails over these terms to the extent of the inconsistency.

2. Who we are

New Riverbell Pty Ltd (ABN 91 703 567 800) is a professional services company providing business advisory, consulting and related support services. Our principal place of business is in Melbourne VIC, and we work with clients across Australia, both in person and remotely.

3. Our services

The scope of work we will perform for you is set out in the applicable quote, proposal or engagement letter. We will deliver the services with reasonable care, skill and diligence, using personnel appropriately qualified for the work involved. Timeframes and deliverables are estimates unless we expressly agree they are binding.

Descriptions of our typical service areas are available on our services page. Nothing on this website constitutes financial, legal or tax advice for your specific circumstances.

4. Engaging us

An engagement begins when you accept a written quote or proposal, or when we otherwise confirm the scope of work in writing. You can request an indicative quote through our quote page. Verbal discussions and informal email exchanges do not vary the agreed scope unless confirmed by us in writing.

We may decline, suspend or discontinue work where a conflict of interest arises, where information you provide is incomplete or misleading, or where payment obligations are not being met.

5. Fees, invoicing and GST

Fees are set out in your quote or engagement letter and may be fixed, hourly or based on agreed milestones. Unless stated otherwise:

• All amounts are in Australian dollars and are exclusive of GST, which is payable in addition where applicable.
• Invoices are payable within 14 days of the invoice date.
• We may charge reasonable late-payment interest and recover reasonable costs of recovering overdue amounts.
• Disbursements and third-party costs incurred with your approval are rechargeable at cost.

6. Your responsibilities

To enable us to perform the services, you agree to provide timely access to relevant information, records and personnel, to ensure information provided is accurate and complete, and to make decisions and give approvals within a reasonable time. Delays caused by missing information or approvals may affect timeframes and, where work is performed on a time basis, may increase fees.

7. Intellectual property

We retain ownership of our pre-existing methodologies, frameworks, templates and know-how. On full payment of our fees, you receive a perpetual, non-exclusive licence to use the deliverables we prepare specifically for you for your internal business purposes. You may not resell or redistribute our deliverables, templates or materials without our prior written consent.

8. Confidentiality

Each party will keep confidential information received from the other party confidential, use it only for the purposes of the engagement, and protect it with reasonable care. This obligation does not apply to information that is publicly available through no breach, independently developed, or required to be disclosed by law, and it survives the end of the engagement.

9. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded, restricted or modified under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a remedy for services that are not supplied with due care and skill, are not reasonably fit for purpose, or are not supplied within a reasonable time.

10. Liability

To the fullest extent permitted by law, our total liability arising out of or in connection with an engagement is limited to the fees paid by you for the services giving rise to the liability. We are not liable for indirect or consequential loss, loss of profit, or loss of business opportunity, except where such limitation is not permitted by law. This clause does not apply to liability under a consumer guarantee that cannot be excluded under the Australian Consumer Law.

11. Termination

Either party may terminate an engagement with written notice. You remain liable for fees for work properly performed up to the date of termination, and for costs committed on your behalf. Clauses relating to intellectual property, confidentiality, liability and governing law survive termination.

12. Privacy

We handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. By engaging us, you consent to us collecting, using and disclosing personal information as described in that policy.

13. Force majeure

We are not liable for delays or failure to perform the services caused by events beyond our reasonable control, including natural disasters, industrial action, government restrictions, or failures of third-party systems or utilities. Where such an event occurs, we will notify you and agree on a reasonable revised timetable.

14. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you accept a quote or engage us will apply to that engagement. Material changes affecting an active engagement will be communicated to you directly.

15. Governing law

These terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria and the Commonwealth of Australia. We encourage you to contact us first if a concern arises, as most issues can be resolved quickly and informally.

16. Contact us

If you have any questions about these Terms of Service, please email ceo@newriverbellau.website. The quickest way to reach us is always by email, and we aim to respond within one business day. Alternatively, you can send a message through our contact page.